Our competencies

At our core, we’re a computer support firm, but that’s just the beginning
For your enterprise, endpoints and everything in between

Our support services include passionately delivered IT support.

Patch and update management

Secure and stabilize operating systems, applications, and mobile apps with automated patches and updates.

Automated patching

'Set-and-forget' automation of patching - right from scanning, detecting, and testing, to deploying the patches.

User-centric deployment policies

Customize deployment schedules with pre- and post-deployment checks, installation time flexibility, and post-installation reboot options.

Test and approve

Test patches for stability and compatibility on a testbed before deploying them.

Third party patching

Install tested patches for third-party desktop applications and set up automatic updates for mobile apps.

Decline patches

Perform selective patching by declining problematic/less critical patches, temporarily or permanently.

Vulnerability remediation

Utilize continual vulnerability intelligence, rigorous assessments, and rapid remediation to mitigate threats.

Vulnerability assessment

Scan, detect, prioritize vulnerabilities based on severity, age, exploit code disclosure, and more.

Zero-day mitigation

Get notified of zero day patches, deploy prebuilt & tested mitigation scripts before actual fixes are released.

Security configurations management

Identify misconfigurations in OSs, applications, browsers, and audit firewalls, anti-virus for CIS compliance.

Web server hardening

Inspect web servers for insecure configurations and receive security recommendations to fix them.

High-risk software audit

Audit and eliminate end-of-life software, peer-to-peer, insecure remote desktop sharing software.

Malware Protection

Next-gen antivirus
Proactively detect, prevent, and mitigate malware threats with our robust, patented technology.

Multi-layered detection

Use AI-assisted behavior-based detection and deep-learning based anti-virus for online/offline reactive malware security.

MITRE TTPs-based incident forensics

Examine anomalous detections within the kill chain framework for comprehensive analysis.

Contextual threat remediation

Immediately contain malware by quarantining infected devices and neutralizing attacks in real-time.

Anti-Ransomware

Locking out ransomware threats with top-tier encryption shields, heuristic analysis, and single-click recovery.

Behavior detection engine

Driven by AI/ML, ensures rapid identification of ransomware behavior with an exceptional 99.5% accuracy.

Device quarantine & incident analysis

Efficiently quarantine infected devices and conduct thorough incident analysis for comprehensive security.

Single-click recovery

Incremental VSS shadow copy backups, enabling swift restoration and rollback in ransomware incidents.

Browser security

Secure multiple browsers, monitor usage trends, and comply with compliance standards like STIG.

Browser restriction

Mandate the use of only trusted/approved browsers in your network.

Add-ons and extension management

Mandate the use of only trusted/approved browsers in your network.

Browser lockdown

Enforce a kiosk mode allowing only approved websites and web apps.

Browser isolation

Isolate unauthorized websites to create a secure sandbox, to avoid sensitive data exposure.

Java rules manager

Assign the appropriate Java versions to web apps based on specific site requirements.

Browser router

Automatically redirect legacy web apps to legacy browsers when open in modern browsers.

Application control & privilege management

Set installation permissions, monitor privileges, and ensure zero-trust security with role-based and time-based privileges for applications.

Allowlist & blocklist

Prohibit software installation, block executables, create self-updating allowlists and blocklists.

Application privilege management

Apply role-based access and permissions to applications.

Global child process control

Control and monitor the execution of child processes.

Admin rights removal

Remove unnecessary admin rights to reduce the attack surface and enforce least privilege.

Just-In-Time access

Provision users with temporary and limited privileges precisely when needed.

Conditional access

Ensure only authorized devices have access to Exchange services.

Per-app VPN

Enable per-app VPN to secure connections at the application level.

Data security

Detect and encrypt sensitive data, define rules for authorized usage, and ensure secure transmission.

Sensitive data discovery & classification

Scan and identify locations with sensitive data and classify them based on pre-defined or custom data rules.

Data leak prevention

Prevent data leakage, intentional or accidental, by controlling data behavior while at rest, in use, and in motion.

Containerization

On BYODs, separate and encrypt work data from personal data with logical containers.

De-provisioning wipe

Remotely wipe or factory reset lost/stolen devices to secure corporate data.

File tracing and mirroring

Monitor sensitive file transfers and create mirror copies when necessary.

Data encryption

Leverage BitLocker and FileVault to implement encryption policies with minimal user intervention.

Asset management

With live notifications and predefined inventory reports, discover, track, and control all your hardware, software, and digital assets.

Asset monitoring

Real-time discovery, tracking and reporting of software and hardware by OS, manufacturer, age and device type.

License management

Track, document and be notified of the expiry dates, over-usage and under-usage of software licenses.

Warranty management

Keep tabs on soon-to-expire, expired and unidentified warranty details of software and hardware.

Certificate management

Simplify the creation, distribution and renewal of trust certificates and user-signed certificates.

Geo-fencing

Create a virtual fence based on a geo-location and mark devices leaving them as non-compliant trigger a set of actions.

Power management

Control the power consumption of devices with power schemes.

USB device management

Prevents unauthorized download and upload on USB and peripheral devices.

Application distribution

Remotely distribute and monitor user-based and device-based MSI, EXE, and mobile apps across the network.

Pre-defined templates

Deploy applications effortlessly using pre-defined, tested templates with inbuilt install/uninstall switches.

Software repository

Store packages in a central file location like Network Share repository or HTTP repository for access, retrieval or backup.

Over-the-air mobile app distribution

Distribute, install and update mobile apps to devices, silently and automatically.

Software metering

Collect usage counts and duration to reduce expenses from unnecessary renewals and upgrades.

File tracing and mirroring

Publish application and patches to the self-service portal and empower users to install applications on their own.

Enterprise app catalogue

Build an app catalog for easy discovery and installation of organization-approved applications.

Endpoint analytics

Harness insights on endpoint experience with application and device performance.

App/device performance

Leverage live insights into devices and applications with performance indicators.

Experience metrics

Measure endpoint and employee experiences with performance pattern and score.

Remote access and troubleshooting

Perform system operations remotely with multi-user collaboration if you need to troubleshoot a device.

Remote control

Enable remote connectivity from anywhere and perform operations with handy widgets.

Recorded sessions

Record each session for supervision and audit purposes.

System tools

Perform disk cleanups and disk de-fragmentation to upkeep endpoints.

Announcements

Broadcast computer/user specific announcements, along with the event priority, right on the screen.

Collaborative troubleshooting

Engage all stakeholders in issue resolution with comprehensive multi-technician support.

Cross-channel user interaction

Resolve issues via text, calls, and video with end-users for prompt support.

OS imaging and deployment

Implement modern techniques for customizing and automating disk imaging and deployment.

Online and offline imaging

Leverage live insights into devices and applications with performance indicators.

Zero touch deployment

Deploy OSs to remote machines in bulk without physical intervention using PXE, USB and ISO.

WFH deployment

Deploy OS to machines out of your network using standalone deployment.

Hardware independence

Deploy the image to any system, irrespective of the hardware or vendor type.

Customized deployment templates

Customize images with deployment templates for different roles/departments.

User profile migration

While creating image, migrate the personalized user settings and configurations.

Configuration management

Centralize and manage user-based and computer-based configurations for improved efficiency.

System configurations

Use pre-defined configurations for users and computers for base-lining.

Profile management

Create, publish and associate profiles to devices and groups to apply configurations.

Kiosk management

Lockdown devices to use settings, apps and policies approved by IT team for enhanced control.

Script repository

Use custom scripts or scripts templates built by us to perform for unique tasks.

Reporting and auditing

Ensure compliance with regulations and generate comprehensive reports for auditing purposes

Audit-ready templates

Ensure compliance with audit-ready templates for various regulatory requirements.

Active directory reports

Utilize out-of-the-box Active Directory reports on users, computers, groups, OUs, and domains.

Compliance standards

Meet HIPPAA, CIS, ISO, GDPR, PCI and other compliance standards with Endpoint Central's dedicated features.